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Open Book a Tutor, pick a tutor, choose an available time slot and confirm. Your class then appears under My Lessons, and you'll get reminders before it starts.

New students can usually take a discounted trial lesson with a tutor to see if they're a good fit, before committing to a pack. You get one trial per tutor.

Payment is taken from your Wallet balance or the secure payment gateway at checkout, and you can apply a coupon if you have one. Regular classes are booked using a lesson pack (subscription) with your tutor rather than one-off purchases.

A material subscription unlocks the self-study lessons library. A class pack is a set of live lessons with a specific tutor. They're separate — you can have either or both.

Your remaining classes show on the tutor's card in Book a Tutor and on My Subscription, as 'lessons remaining'. Book them at any available slot until they're used up.

Open the lesson under My Lessons and choose Cancel or Reschedule. Do it early to avoid any late fee and to free the slot for others.

Cancelling well in advance is free and returns the lesson to your pack. Cancelling inside the tutor's cancellation window (a late cancel) may charge the lesson, since the tutor reserved that time. The exact window is shown when you book.

Refunds follow our refund policy — early cancellations and eligible cases are refunded to your wallet, while late cancellations may not be. If something went wrong with a class, raise it from the lesson or contact support and we'll look into it.

After a class you confirm you attended so your tutor is paid for their time. If you forget, it's auto-confirmed after a short review window. If there was a problem, you can raise a dispute instead of confirming.

Open Materials to study at your own pace. Content is organised as Category → Level → Sublevel → Lesson. Inside a lesson you can adjust audio speed, listen through, use speaking practice and take notes.

Lessons unlock in order — finish the current one to open the next. Some lessons need an active material subscription or a trial. If you need a locked lesson opened, use Request Unlock and your tutor or an admin can approve it.

Worksheets are AI-generated practice built from the lesson you just studied. Answer them for instant grading, and earn badges and streaks. Your tutor can review your worksheet and adjust the score.

Daily activity builds your streak and XP; you can opt in to a weekly leaderboard. Badges and certificates are awarded at milestones and appear on your Progress and certificate pages.

Yes — group classes are cheaper per lesson than solo classes, while still being live with a tutor. You'll see the group option and its discount when booking.

After signing up you'll get a verification link by email. Clicking it activates your account and helps us keep the platform free of fake sign-ups. If it didn't arrive, check spam or use Resend.

Yes. You can browse and book a different tutor at any time from Book a Tutor. Any active pack is specific to the tutor you bought it with.

If our team granted you free classes with a tutor, they show as 'free classes' on that tutor's card — just book them like normal; you won't be charged. Free material access simply unlocks the Materials library for the granted period.

After each class, once the student confirms they attended, your share of the lesson is added to your Tutor Wallet, which you can see under Earnings. If the student forgets, attendance is auto-confirmed after the review window so you are still paid. You then withdraw your balance whenever you like.

Earnings for a lesson are released after the lesson is completed and attendance is confirmed (either by the student or automatically after the review window). Some rewards may be held as a 'pending release' for a short period before they become withdrawable.

Open Earnings and choose Request Withdrawal to your saved bank details. The request goes into the admin approval queue and is paid out from there. Keep your payout details up to date in your profile.

You receive your agreed share of each lesson's price; the platform keeps a service commission. Your exact amount for every lesson is shown in your Earnings history, calculated per lesson. Newer students and material-assisted lessons can carry different rates, which are always shown transparently in that history.

Use the 'Become a Tutor' / tutor sign-up page and complete your profile (subjects, rate, intro video, documents). Your application is reviewed by our team, and you may be invited to a short Personal Interview before your profile goes live.

The Personal Interview (PI) is a short verification call some tutors are asked to complete after signing up, so we can confirm identity and teaching quality before the profile is published. You'll be guided to schedule it from your dashboard.

Open Availability and mark your weekly time slots. Students can only book you inside those slots, so keep them current. Make sure your timezone is set correctly, as all bookings are shown in each person's local time.

Open the lesson from your dashboard and click Enter Class. In the classroom you can open platform lessons, turn on Follow-Me (the student's view follows yours), use the whiteboard and annotation pen, open resources, and end the session when done. If your connection drops, rejoin and the board resumes where you left off.

Live teaching needs a larger screen — it is disabled on phones under 900px wide. Use a tablet in landscape or a laptop/desktop to teach. Your management pages (calendar, earnings, students) still work fine on mobile.

During or after a class you can assign homework. To review an AI worksheet, open the student's submission, check the automatic grading, and accept or adjust the score. Use Generate Preview to see a worksheet before assigning it.

When you end a class where you used platform lessons, you'll be asked to rate those lessons (content, difficulty, engagement, pacing) so we can improve them. It's optional and can be skipped — it never affects your pay.

For privacy, tutors never see students' personal contact details (email or phone) anywhere in the tutor area. You communicate through the in-platform Messages instead.

If a student doesn't attend, you can mark the outcome from the lesson. You may offer a free reschedule, or report the no-show; genuine no-shows are handled fairly so your time is respected. Follow the prompts on the lesson to choose.

Spotlight Rank is an optional ranking that can influence where you appear in tutor listings. It blends your rating, lessons completed, reliability and profile completeness. Keep a strong rating and reliable attendance to rank well.

Occasionally an admin grants a student a number of free classes with you (for example as goodwill or dispute compensation). These are taught like any class; you simply won't be charged-for or paid-for those specific sessions, and they are clearly marked.

A promoter helps grow Bolchaall by referring new students, and earns a commission when those students take lessons. You get your own link and a dashboard to track sign-ups and rewards.

Sign up as a promoter from the promoter registration page. Once your account is active, your referral link and dashboard are ready to use.

Your unique referral link and code are on your Promoter Dashboard. Share the link — anyone who signs up through it is attributed to you automatically.

You earn a commission on the lessons taken by students you referred. Referring a student for their trial and their continued lessons both count; your dashboard shows exactly what each referral has earned you.

Commission is credited as your referred students complete qualifying lessons, and becomes available for payout per the promoter payout schedule shown on your dashboard.

Your Promoter Dashboard lists everyone who signed up through your link, their status, and the commission each has generated, so you always know what's working.

Referral rewards can include multiple levels (for example, a reward for the first lesson and ongoing rewards after that). The current rates that apply to you are shown on your dashboard.

Add your payout details in your promoter profile. Payouts are issued to those details according to the schedule and minimums shown on your dashboard.